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AI Development for Financial Services Company
Summary

Distinct Cloud Labs partnered with C&S Finance Group to develop AI-powered chatbots tailored to the financial industry. These chatbots were integrated across web and mobile platforms and trained on finance-specific knowledge and regulatory standards.

Business Impact

  • Boosted customer satisfaction across support channels

  • Reduced average client wait times

  • Enhanced internal support team efficiency

Tech challenges

Ensuring the chatbot understood complex financial terminology while maintaining strict security standards for handling sensitive client information and transactions.

Timelines
1

2 Weeks

Design Phase

Mapped client needs and chatbot functionalities

2

1.5 Weeks

Development Phase

Built and customized AI chatbot with domain-specific training

3

2 Weeks

Deployment Phase

Integrated chatbot into website and mobile platforms, ensuring secure implementation

Case Study Info

  • Industry:
    Financial Services
  • Stack:
    Python, OpenAI API, AWS

Highlights

  • Developed intelligent chatbots trained on financial terminology
  • Reduced client wait times and boosted customer satisfaction
  • Implemented robust security protocols to handle sensitive data
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