Last updated: 10 April 2025
At Distinct Cloud Labs, we value the privacy of our users, partners, and clients. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our website and services. We are committed to protecting your personal information and complying with applicable data protection laws, including those set forth by Meta Platforms, Inc. and its affiliates (Meta).
1. Information We Collect
We may collect the following types of information from users of our website and services:
A. Personal Information
Personal information refers to any information that can be used to identify an individual. This may include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Payment information (when purchasing services)
B. Non-Personal Information
Non-personal information refers to data that cannot be used to identify an individual. This may include:
- Browser type and version
- Device information (such as operating system)
- IP address
- Pages visited on our website
- Cookies and tracking technology data
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services: We use your information to deliver the services you have requested and to improve our offerings.
- To communicate with you: We may use your contact information to respond to inquiries, provide customer support, send updates about our services, or notify you of changes to our policies.
- For marketing purposes: With your consent, we may send you promotional emails about new products, services, or events that may interest you.
- To process payments: We use your payment information to process transactions securely.
- For analytics: We use non-personal information to analyze trends, manage the website, track user engagement, and gather demographic information.
3. Cookies and Tracking Technologies
Distinct Cloud Labs uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your device when you visit our website. We use cookies for:
- Session management: To keep you logged in and ensure seamless navigation.
- Performance and analytics: To analyze website traffic and usage patterns.
- Targeted advertising: To show relevant ads based on your browsing activity.
You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our website.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With service providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, hosting providers, and email marketing platforms. These providers are contractually obligated to keep your information confidential and secure.
- For legal purposes: We may disclose your information if required by law, regulation, or court order, or if we believe that such disclosure is necessary to protect our rights or comply with legal obligations.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners.
5. Data Security
We take the security of your personal information seriously. We implement a variety of security measures to safeguard your data, including encryption, firewalls, and secure server infrastructure. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting obligations. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we update or correct any inaccurate information.
- Deletion: You can request that we delete your personal information, subject to legal obligations.
- Objection: You can object to the processing of your personal information for marketing or other purposes.
- Data portability: You can request that your information be transferred to another service provider in a structured, commonly used format.
To exercise your rights, please contact us at [Insert Contact Information]. We will respond to your request within the timeframes required by applicable law.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. International Data Transfers
If you are located outside of the country in which we operate, please be aware that your information may be transferred to and processed in a country that may not have the same level of data protection laws as your home country. By using our services, you consent to the transfer of your information to countries outside of your jurisdiction.
10. WhatsApp Business Integration
Distinct Cloud Labs uses WhatsApp Business APIs to communicate with users, clients, and partners for support, updates, and service-related interactions. This integration is managed in partnership with Twilio, a third-party service provider authorized to facilitate these communications.
A. Information Collected via WhatsApp
When you engage with us via WhatsApp, we may collect the following information:
- Your phone number
- Your WhatsApp user ID
- Message content, including text, images, and other media you voluntarily send
- Timestamps and interaction metadata
B. How We Use This Data
This data is used solely for the purpose of providing customer support, service notifications, and relevant updates related to our offerings. We do not use WhatsApp data for unsolicited marketing without explicit user consent.
C. Data Sharing with Twilio
Our WhatsApp communications are facilitated by Twilio, who acts as our service provider. Twilio processes this data on our behalf and is contractually obligated to comply with data protection regulations and ensure the confidentiality and security of your information.
Twilio's privacy policy can be reviewed at: https://www.twilio.com/legal/privacy
D. Compliance with Meta's Policies
We comply with Meta's Business and Commerce Policies and WhatsApp Business Messaging Policy. All interactions via WhatsApp are initiated with user consent and adhere to the WhatsApp Business API requirements.
By initiating a conversation with us on WhatsApp or opting in to receive messages, you consent to the processing of your information as outlined here, and in accordance with Meta's privacy and data use policies.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by posting the updated policy on our website and updating the “Last Updated” date at the top. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
contact[at]distinctcloud.io
