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AI Development for Insurance Services Company
Summary

Distinct Cloud Labs partnered with Chaiz, a UAE-based insurance services company, to implement AI-driven solutions that automate and optimize claims processing, underwriting workflows, and customer support. The engagement included development of custom AI models, integration of an intelligent chatbot, and ongoing refinement of tools to enhance accuracy, responsiveness, and decision-making across operations.

Business Impact

  • Faster Claims Processing: Automated pipeline cut down processing time by over 50%.

  • Enhanced Risk Insights: AI-generated risk scores enabled smarter underwriting decisions.

  • Improved Support Efficiency: Customer service response time saw significant improvements.

  • Seamless AI Integration: Tools fit smoothly within existing mobile and backend infrastructure.

  • Client Satisfaction: High responsiveness and customized solutions led to a successful, ongoing partnership.

Tech challenges

The complexity of insurance data, coupled with the need for high accuracy in claim validation and risk assessment, posed major AI training challenges. Additionally, aligning AI outputs with internal workflows and minimizing friction during deployment into a live production environment required precision engineering and close collaboration with the client's team.

Timelines
1

5 Weeks

AI Model Development for Claims

Developed machine learning models to analyze, validate, and streamline insurance claims processing.

2

3 Weeks

Underwriting Automation

Automated repetitive steps in the underwriting pipeline with smart rule engines and AI predictions.

3

3 Weeks

Chatbot for Customer Support

Integrated a multilingual chatbot capable of assisting users with FAQs, policy queries, and claim statuses.

4

2 Weeks

Mobile App AI Integration

Embedded AI capabilities directly into Chaiz’s mobile app to offer real-time claim updates and assistance.

Case Study Info

  • Industry:
    Insurtech / AI Automation
  • Stack:
    Python, TensorFlow, PyTorch, Node.js, React Native, Firebase, REST APIs, Dialogflow, MongoDB, Azure DevOps

Highlights

  • 50%+ reduction in claims processing time
  • Improved customer response speed with AI chatbot
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