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Custom AI Voice Agents for HR Tech Company
Summary

Distinct Cloud Labs built and integrated custom AI voice agents for Alooba, an HR tech company. The solution included automated call handling, NLP enhancements, and performance dashboards for improved efficiency.

Business Impact

  • Support response time reduced by 45%

  • Call handling costs significantly lowered

  • 24/7 availability without scaling human workforce

Tech challenges

Ensuring natural-sounding voice interactions while integrating AI with complex support workflows and maintaining system reliability during peak usage.

Timelines
1

2 Weeks

Research & Planning

Identified integration points and user workflows

2

2 Months

Development Phase

Built custom AI voice agents and call automation modules

3

2 Weeks

Deployment & Monitoring

Integrated systems and deployed dashboards for real-time monitoring

Case Study Info

  • Industry:
    HR Technology
  • Stack:
    Python, Google Cloud Speech-to-Text, Dialogflow

Highlights

  • Reduced support response time by 45%
  • Lowered call handling costs significantly
  • Delivered full integration and scalable automation
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